Shipping Policy

Free Shipping on All Orders
At FurrySupplyCo, we’re happy to offer free standard shipping on all orders—no minimum purchase required.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Once shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

Delivery Time
Most orders are delivered within 7–15 business days. Delivery times may vary depending on your location and any delays caused by customs or postal services.

Order Tracking
Once your order has shipped, we’ll send you a tracking link so you can monitor its progress in real time.

International Shipping
We currently ship to most countries worldwide. Any applicable customs fees, duties, or taxes are the responsibility of the customer.

 

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Return & Refund Policy

We want you (and your furry friends) to love your purchase! If you are not fully satisfied, here’s how we can help:

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition that you received them.
• To start a return, contact us at here with your order number and details.

Refunds

• Once we receive and inspect your returned item, we’ll send you an email to confirm approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days back to your original payment method.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at here.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos so we can send a replacement or process a refund.